Customer Service Needs Revival, Retailers Must Act..

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Customer Service Needs Revival, Retailers Must Act Now

Customer Service Needs Revival, Retailers Must Act Now

news.spreely.com

Customer Service Needs Revival, Retailers Must Act Now

Customer service is broken, and this piece walks through why it feels that way, shares two telling encounters, points out cultural and managerial shifts that created the problem, and lays out practical, no-cost steps businesses can take to restore decent interactions between staff and customers. Every time I hear the phrase "customer service," I want...

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